Elm Hayes SurgeryClandown RoadPaultonBristol, BS39 7SFTel: 01761 413155
We are open 8:00 - 6:30 daily (excluding weekends and public holidays).
Some extended appointments are available on Mondays until 7.10pm and Saturday mornings. Please contact reception if you would like one of these appointments.
Pharmacists can also give advice on many common illnesses and allergies.
If you do need urgent medical advice outside of normal surgery opening hours, please contact NHS111 on 111.
For minor injuries outside of normal surgery hours, Paulton Hospital has a minor injuries unit open 24 hours a day 7 days a week (tel: 01761 412315).
For acute emergencies, i.e. choking, chest pain or blood loss you should attend the emergency department or call 999 but please remember that emergency services are extremely busy and should only be used in very serious or life-threatening situations.
Your guide to choosing the right NHS service can be found at www.choosewellbath.nhs.uk
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
At Elm Hayes we hold different clinics for different specialities detailed below;
A full range of family planning advice and service is offered including fitting of coils and contraceptive implants. Where possible we will make every effort for female patients to see a female member of staff if requested.
Prevention is better than cure. We take every opportunity to check on our patients’ health and offer advice on healthy living. We offer weight checks, smoking cessation advice, NHS health checks, and new patient checks.
The practice nurses run specialised health clinics for patients with long term health conditions such as Asthma, Diabetes and Heart Disease.
The practice nurses offer a range of services from their treatment room, including; smears, injections, ECGs, ear syringing, woundcare and blood pressure checks.
We offer blood tests and a warfarin monitoring service.
Our immunisation clinic is held at the surgery on Tuesday mornings. These appointments are made by the Child Health Authority. Your child will be a sent an invite from them as and when their immunisations are due. If your child has not recieved a letter, but you feel they should have, please get in touch with the practice nurses.
Our doctors can perform surgical procedures such as joint injections, removal of small cysts etc. Minor operations take place at surgery by arrangement.
The following health professionals work closely with the practice in specialised areas. They are not based at the surgery, but you can contact them directly.
The Community Midwife provides help and advice for all pregnant ladies in the practice, and care during labour at Paulton Hospital, and after the birth.
The health visitors have a separate telephone number 01761 408113 (Paulton / Midsomer Norton / High littleton) or 01225 395431 (Radstock / Peasedown / Camerton). If you are unsure which area you come under please telephone either number for more information.
They work to promote health within the community in all age groups. In particular they visit families with children under 5 years, and work with the doctors to check for their healthy growth and development, and other health needs for the population over 5 years.
It is important to make contact with us as soon as possible, at least 6 weeks before you travel, as some vaccinations need to be ordered as they are not a stock item.
If you require any vaccination for foreign travel, please complete the travel vaccination form below. You can either print this form off or submit it online.
Once you have submitted the form our travel nurse will assess what vaccinations you require for your travel. Please allow at least two weeks after submission of your form before contacting us to see what vaccinations you require. The receptionists will then be able to give you an appointment with the travel nurse if required.
Please note some of these vaccinations are not available on the NHS and will be chargeable please download our travel services leaflet click here for our current fees and charges (January 2015).
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form one week before ringing the practice nurses.
Travel Immunisations form
please print and return to the surgery’ if it’s not possible to have it emailed to us.
There is further information about countries and vaccinations required on the links below:
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer.
We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.
We feel that caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer. We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.
As a Carer, you are also entitled to have your needs assessed by Adult Care Services. A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment.
If you are a carer, please let the Practice now so that we can update our records and pass on your details to the Carers Service who can provide relevant information and advice, local support services, newsletter and telephone linkline. We can also refer you to Adult Care Services for a carer’s assessment. Please contact the surgery and ask if you can be referred for a carer's assessment.
You can find information on The BANES Carers Centre webpage
More information is available in the 'further information' section of the home page
Our online services are provided by EMIS Patient access.
Our patients can use our online services for booking an appointment with a doctor, re-ordering repeat medications and to view a summary of their medical record.
To register to use the online services ask our reception staff. You may be asked to provide 2 forms of identification (one of which being photographic).
This service is available for patients wishing to book an appointment with a doctor. Nurse appointments are very specific and need to be booked by speaking to a receptionist.
Patients can book a maximum of 2 appointments. We encourage patients to cancel their appointment if they no longer need it so we can give it to someone else.
We monitor our bookings to ensure that we are not creating an unfair advantage to patients with internet access.
Our patients are able to order their repeat prescriptions via the online services. We ask patients to please let us know where they would like to collect their prescription from. This process takes 48 working hours.
As of the 1st April 2015 patients are now able to view certain parts of their medical record. All patients who have access to the online services will be able to see a 'core' view of their record (which shows medications, allergies, and demographic details). Patients who wish to view more detail can request to do so.
Please contact reception if you wish to register to use the online services.
Please note test results are not available online as they require clinical interpretation and we currently do not have enough support information for patients regarding this.
Are you feeling stuck? Dont know where to turn?
Contact myscript 01225 310077
A free service for patients in Bath and North East Somerset.
Patient Self-Referral form
See the poster for more details
Advice for parents - See poster for more information
Routine Childhood Immunisation Schedule 2016
To go on these courses you need to be aged over 16, a resident in B&NES and to book in advance. Call on 01225 831820, unless an alternative number is shown or make an enquiry via the website (www.wellbeingcollegebanes.co.uk)
Most courses are free but there is a Voluntary charge for a few, shown with a *
Click here for a list of upcoming courses
For a 1-1 Wellbeing Advice session ring on 01225 831820 for an appointment.
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