We do try to provide the best service we possible can. We value all types of feedback. We offer serveral ways for you to provide feedback.
You can complete a 'Friends and Family test' questionnaire - available online and in the surgery waiting room.
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.
If you are a registered patient you can complain about your own care.
Please be aware that you are unable to complain about someone else’s treatment without their written authority.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this or download below. You can provide this in your own format providing this covers all the necessary aspects.
Complaints Consent Form
Send your written complaint to:
Sharon Taylor, Practice Manager.
We will acknowledge receipt within a few days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.