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Practice Policies

Electronic Patient Records - Statement of Intent

New contractual requirements came into force from the 1st of April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments.

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online ordering of repeat prescription
  4. Summary care record viewing
  5. GP2GP transfers
  6. Patient Access to their medical record

Dr Roy and Partners offer all patients at Elm Hayes Surgery, all of the above requirements set out in the new GP contract relating to IT developments. 

Named Accountable GP

From the 1st of April 2015, the practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This GP has responsibility for the co-ordination of all appropriate services required and ensure they are delivered to each of their patients where required, based on the GP’s clinical judgement
For convenience your named accountable GP will be the named doctor you are registered with.

We have been advising all patients of their named GP in a variety of ways including a note on repeat prescriptions, by text message, email, at point of registration for new patients and on any correspondence.

Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

This notice applies to all patients at Elm Hayes Surgery including children. Patients over 75 have already been informed of their own GP.

Please note: there is no need to telephone the practice for this information unless you are unsure who your registered GP is. Please inform us if you wish to change your accountable GP.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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