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Latest News

Changes to computer system at Elm Hayes Surgery April 2018

We will be installing a new computer system during April 18. The new system is called SystmOne from TPP. The new system will bring substantial benefits for both patients and staff. 

In the early stages we would appreciate patience from our visitors and patients while our staff familiarise themselves with the system.

Although is anticipate minimal disruption, there may be delays when ringing into the practice, during consultations with medical staff and when talking to the reception staff.

During the change over the online access service will not be working. Patients will need to re-register after the 23rd of April. 

Thank you

Proposed changes to healthcare in BANES

We have recently been notified of proposed changes that might be put in place to save the NHS money in our area. Our Care Commissioning Group have asked that we ask patients to complete the below surveys to gage the opinion of our patients. Please click on the links below to find out about these proposals and complete the questionnaires;


CCG Questionnaire for Patients

Click on 'Read our Newsletter' to access the latest questionnaire from the Clinical Commissioning Group.

NHS Summary Care Record

Care professionals in England use an electronic record called the Summary Care Record (SCR). This can provide those involved in your care with faster secure access to key information from your GP record.

In the upcoming months Surgeries across the country will be contacting their most vulnerable or poorly patients asking them for permission to upload additional information to their Summary Care Record.

For more information click here.

Availability of NHS products

As you may be aware there are some changes to products which are now available on prescription. In February 2017, NHS Bath and North East Somerset Clinical Commissioning Group decided to stop funding prescriptions for certain products to all but the most vulnerable patients. For more information about this decision please visit

We have some information available about certain products that may no longer be available on prescription. If you are one of the affected patients will will contact you to advise you of this change. Please see the information below;

Hay fever medication

Pain relief for short-term minor ailments

Gluten-free products

Thank You for your Feedback

Dr Willcocks received some really lovely feedback last week, which came at a time where the surgery is under extreme pressure. Sadly the feedback was anonymous but we would like to say a huge thank you for your positivity and touching comments. 

The team are under extreme pressure, as you are probably aware from the news, and everyone really tries their best to provide a good service to our patients. It is really rewarding to receive such positive feedback - it made our day - thank you.

New Guidance Regarding Online Access to Medical Records 

Update from Wessex LMC: New NHS guidance recommends that the surgery can give parents access to their childs medical record up to the age of 11 years old unless clinically necessary. Each case will be reviewed on an inidividual basis.

Flu vaccination 2017

We are booking flu vaccination appointments. Please contact the surgery if you would like to recieve one. To check if you are eligible click on the 'Flu Vaccinations' section of the 'Quick links' panel on the right of the screen. 

Electronic Prescribing

We are now able to offer a new electronic prescribing service to all patients.  If you would like to save time -  and trips to the surgery to collect your prescription - you can nominate any pharmacy of your choice and we will send your prescription to them electronically.  Please let us know which Pharmacy you would like to nominate as your preferred choice and we can add this to our system. 

If you also choose you can order your prescriptions on-line which will mean that you only have to make one visit to the pharmacy to collect your medication on their due date. (Please ask at reception for details). 

Click here for more information

New Telephone Appointment Booking Facility

During November we will be introducing a new telephone appointment booking system at the surgery so that our patients can quickly and easily book or cancel an appointment with us, 24 hours of the day, 7 days a week. Using the system, patients can also change, check or cancel their appointment at their convenience and avoid any unecessary queues on the phone during busy periods.

The new telephone facility is one more way to book an appointment with us, in addition to the online booking form on this site and by dropping into the surgery.

The telephone system has been designed specifically for GP surgeries and is very easy and intuitive to use, by just following the simple prompts. We do appreciate however that some people will have specific queries or may prefer to speak to our receptionist, so there is the option to be put through to them directly.

To access the telephone appointment booking service, patients can call the usual surgery telephone number 01761 413155.

Failure to Attend

We had 176 patients who failed to attend their booked appointment during the month of January.

We desperately need these appointments to offer to people who really need them.  Please let us know if you are unable to attend your appointment. If you are not able to come to your appointment please contact us or cancel your appointment online so we can give that appointment to another patient.

Newsletter Archive 

August 2016

April 2016

Winter 2015

March 2014

Autumn 2013

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