Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Surgeries are held every day from 08:30 to 11:00 and between 14:00 to 18:00.

How to book an appointment

NEW: We are changing the way we book appointments. Due to lots of patient feedback telling is that the phone lines are too busy at 8 am, we are now booking emergencies only between 8:00 and 9:30, and then dealing with routine problems after 9:30. That way the patient who need urgent medical assistance will be able to get through via phone. This is a different way of working for us. Please bear with our team while we do this. 

We offer routine pre-bookable appointments with our GPs and Nurses up to 6 weeks in advance.

We will do our very best to offer you an appointment with you usual GP but please note that due to demand this may not always be possible.

Our telephone lines open at 8am every morning or you can book on-line (ask reception for details). You will be able to book emergency appointments, and same day routine appointments (while they are available).

The best way to book a routine appointment is to book well in advance. 

We offer double appointments for longer consultations.

What is an ’emergency’ appointment?

If you need to see a clinician urgently on the day (Urgent meaning it is not regarding regular medication or on-going problems). Please phone or come in and book an emergency appointment. These are run every day and are only bookable on the day.

You can telephone from 8:00 am to book emergency appointments. 

What is a ‘routine’ appointment?

These can be booked several weeks in advance and are best suited to follow-up of continuing problems with a clinician of your choice.

You can contact us from 9:30 to book these appointments, or via our online booking system. 

Telephone Consultations

You can request a telephone appointment with a GP to discuss your care. Telephone appointments are suitable for ongoing problems or when you do not need to be examined.

We currently have locum GPs who are working remotely, so these appointments are telephone only. However, if they feel that you need to be seen they will arrange a face to face appointment. 

What should I do if I am running late?

Should anyone arrive late for an appointment it is at the doctor’s or nurse’s discretion whether or not to see that person or ask them to re-book.

If you are stuck in traffic or running late for some reason it is courteous to phone ahead to inform the surgery.

If you are unable to attend your appointment please cancel it in advance to enable us to give that appointment to someone else. The practice monitors the number of wasted appointments as it is such a valuable NHS resource.

Patients who repeatedly fail to attend may be removed from our practice list.

Can I be seen in the evening, or at a weekend?

We offer weekend and evening appointments at the surgery and at other local surgeries.

The service is ran by BEMS (BANES enhanced medical services). These can be GP or Nurse appointments. Speak to the reception staff to arrange an appointment.