Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Surgeries are held every day from 08:30 to 11:00 and between 14:00 to 18:00.

We offer routine pre-bookable appointments with our GPs and Nurses up to 6 weeks in advance. We will do our very best to offer you an appointment with you usual GP but please note that due to demand this may not always be possible. When you call for an appointment you will be offered the next preferred choice of GP. Our telephone lines open at 8am every morning or you can book on-line (ask reception for details) or use our new automated phone booking system 24 hours a day 7 days a week.

We offer double appointments for longer consultations. We also offer early morning and late evening appointment son request.

Should anyone arrive late for an appointment it is at the doctor’s or nurse’s discretion whether or not to see that person or ask them to re-book. If you are stuck in traffic or running late for some reason it is courteous to phone ahead to inform the surgery.

If you are unable to attend your appointment please cancel it in advance to enable us to give that appointment to someone else. The practice monitors the number of wasted appointments as it is such a valuable NHS resource. Patients who repeatedly fail to attend may be removed from our practice list.

Doctorlink

What is Doctorlink?

We have introduced Doctorlink as an opportunity to direct our patients to the best care available to them.  This new online service will ask you about your symptoms and previous conditions and offer you the best services based on your answers.

For all urgent appointments we suggest that you undertake a symptom assessment through Doctorlnk.  The symptom checker will ask you a number of questions to help to identify your problem.  The outcome of your assessment will direct you to the right treatment, emergency care, your GP, nurse or self-care.

Sign up is easy, please see here to register.  We ask that all patients aged 16 and over do this so that you can use the service whenever you need it.  The App can be downloaded for both Apple and Andriod phones so that you can use the service on your mobile device. Visit your App store and search Doctorlink.

Telephone Consultations

You can request a telephone appointment with a GP to discuss your care. Telephone appointments are suitable for ongoing problems or when you do not need to be examined.