COVID-19 (Coronavirus) Elm Hayes Surgery Response

Appointments –


We are trying hard to accommodate all of our patient requests for telephone appointments and prescription requests, phone lines are extremely busy and we have increased our phone answering capacity.  Please be patient and only ring us if you really need to.  We may be unable to answer queries regarding non urgent test results or other non urgent issues at this time.

Advice is available at nhs 111 online.

Doctor Appointments –

We are now only offering telephone appointments.  Please tell our receptionist the reason for your call and a Doctor or Nurse Practitioner will call you back.  If you do need to be seen you will be called in at a later appointment.

We will be telephoning all of our patients with already pre-booked appointments to triage their case and a GP will decide whether or not you need to be seen.

Nurse Appointments –

We are postponing non urgent appointments for our nurses but urgent blood test appointments, depo injections, smears, dressings and other injections are continuing BUT if you have experienced any flu like symptoms or a cough please DO NOT attend these appointments.

Routine nurse appointments and ear Syringing will be discontinued for the time being to allow our nurses time to deal with other more urgent matters.

Childhood Immunisations will continue but we will be using our staff entrance.  We ask you to telephone to let us know that you are here but remain in your car until you are called in.

We need to take this action to protect our staff and your future service and ask that you kindly respect the decisions we have made at this very difficult time.

Waiting room –

All patient literature will be removed from the waiting room and hand gel is available for patient use as soon as they enter the surgery.  The touchscreen in the foyer has been suspended for infection control reasons.


Prescription Requests  & Dispensary –

We would ask all patients requesting prescriptions to either use the online service or email requests to  If you do not have internet access we will take your request by telephone but please be aware that our lines will be very busy and try to use these alternative methods. In order to limit patients coming into the surgery ALL prescriptions other than those we dispense in our dispensary will be sent electronically to the Pharmacy of your choice, please let us know which pharmacy you would like to use.

We are planning to increase our delivery service to those patients who are vulnerable or over 70 years of age, please do not phone us regarding this we will be in touch with you as soon as this service is set up which will hopefully be by 20.3.2020.


District Nurses and Community Teams

The community teams are continuing to work as normal and prioritising visits to those most in need.

Clandown Suite Therapists

Please could any clients of the Therapists in The Clandown Suite ONLY use the door from the car park to enter the building.  The internal door will be left open, please do not use the intercom and use hand gel as soon as you enter the building.

The Management and Partners are meeting daily to update and implement changes as soon as guidance is received from NHS England.

Thank you for your co-operation.