Our new phones are up and running and working beautifully. You will notice a few changes to our messages over the next few days.
You may hear your place in the telephone queue for instance. We are also expecting to be provided with statistics that will arm us with more information. This will help us manage busy periods and quieter moments with appropriate staffing levels.
Please be aware that our calls may be recorded for training purposes (more information will be available in our Privacy Notice).