Accessing your GP health record

The easiest ways to access your GP health record are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

To access your GP health record online, you must be:

  • registered with the surgery
  • aged 16 or over
Getting help with your GP health record

You can contact the surgery for help if:

  • you need a printed copy of your record or to be sent a digital version
  • you’re unable to see your record
  • information is missing or has disappeared from your record
  • you can only see very recent information in your record and you need to see older information
  • there’s incorrect information in your record
  • you can see information that should not be there (for example, you can see information that’s not yours)
  • you do not want to be able to see your record
  • someone is pressuring you for information in your record

What’s in your GP health record

Your GP health record includes information such as:

  • medicines your GP has prescribed
  • allergies you have
  • vaccinations you have had
  • conditions you have been diagnosed with
  • notes from appointments at the surgery
  • results of tests the surgery has arranged
  • letters that hospitals or specialists have sent to your GP

Your GP health record does not include information kept by other services that has not been sent to the surgery. This includes services like hospitals, dentists and opticians. To access this information, you will need to contact the service directly.

You can find out more information about your GP health record on the NHS website.

Related information

Accessing someone else’s information

NHS App

Log in – NHS App Online (service.nhs.uk)

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services.

You can still contact us in the usual ways. But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information.

Advice and information:

  • search symptoms, conditions, and treatments
  • get health advice through 111 online
  • find NHS services near you
  • check your NHS number

Appointments:

  • book and cancel appointments
  • check your referrals and hospital appointments
  • manage vaccinations

Prescriptions:

  • nominate a pharmacy and order repeat prescriptions

Manage your health:

  • access your GP health record securely
  • register your organ donation decision
  • take part in health research

Send and receive messages:

  • send an online form about your symptoms, conditions, or treatment directly to the surgery
  • receive messages and notifications
  • view messages from your GP surgery and get notifications through your phone or tablet

Help someone else:

  • link profiles. You can apply to access the health records, appointments and prescriptions of people you care for (including children) – or get help from someone you trust

If you already use SystmOne online access you can continue to use it. But the NHS App will give you easy and secure access on your smartphone.

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp

NHS App – Key Information

General Promo pack Tell your patients about the NHS App – NHS Digital

Getting started with the NHS app https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/

NHS app online version https://www.nhsapp.service.nhs.uk/login (helpful as can then use translation in browser)

Requesting repeat prescriptions https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/guidance-on-nhs-app-features/prescriptions

Digital prescriptions in the NHS App https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/guidance-on-nhs-app-features/digital-prescriptions

NEW! NHS App walk through videos – NHS Digital https://digital.nhs.uk/services/nhs-app/toolkit/walk-through-videos