- Book an Appointment Online If you do not have access to your online record please let us know and we can email you log on details. Email reception.elmhayes@nhs.net
Visit PATCHS online consultations
We have CCTV in and around our premises.
All incoming and outgoing calls are recorded for training and monitoring purposes.
MJOG
We are using a new text messaging service called MJOG. The messages and emails from us may appear slightly different than they usually do. We hope that this will improve patient / surgery communication.
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require.
Abdominal Pain
Who to see: GP or Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment. If your pain is sudden and severe please let our receptionist know.Acute Asthma
Who to see: Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Use your inhalers as prescribed. Visit this Asthma advice site for more information. We usually invite our patients for a health check on the month of their birth for a review.Anxiety
Who to see: Self help or GP Advice: There are lots of mental health services available locally that may help you. Please visit BANES talking therapies online for a list of local services. Or the charity MIND who can also help. If you feel unable to cope visit www.samaritans.org. Please contact reception on 01761 413155 the usual way to make an appointment. We would recommend that you make a routine double appointment as it may take longer than 10 minutes to talk about your symptoms.Back Pain
Who to see: GP Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Back pain after doing something strenuous is not unusual and will usually pass after a few days. You can take over the counter pain relief to help you. If this is not the case you may need to see a GP, and they may need to refer you to another service. You can refer yourself for Physiotherapy if you need it. B&NES physiotherapy out-patients service provides holistic assessment and treatment for a range of painful joint, muscle and nerve problems. Physiotherapy Outpatient Musculoskeletal Service - Bath and North East Somerset Community Health and Care Services (bathneshealthandcare.nhs.uk)Blood Pressure Monitoring
Who to see: POD in waiting room or Health Care Assistant Advice: If you have been asked to provide a BP reading you can use our machine in our waiting room. You can have your BP recorded by the Nurse or Health Care Assistant at an appointment, and they will consult the GP if necessary.Blood Tests
Who to see: Phlebotomist Advice: Clinics are held daily at various times. Appointments for blood test must have been requested by your doctor or other health care professional. For warfarin monitoring it is preferred for all samples to be taken in the afternoons. If you are in doubt please call to speak to one of our receptionists who will advise you.Blue Badge Forms
Who to see: Bath & North east Somerset Council Advice: Please call 01225 477133 or email blue_badge@bathnes.gov.uk. Blue Badge application form can be found here: www.bathnes.gov.ukBoils
Who to see: Pharmacist Advice: Please contact a local pharmacy or NHS.uk for advice.Breast Lump
Who to see: GP or Nurse Advice: Although there may be nothing serious to worry about we would like to talk to you sooner rather than later. We would like to examine you so please be available to come to the surgery. Please contact reception on 01761 413155 the usual way to make an appointment.Bruised Ribs
Who to see: Self care or Minor Injury Unit Advice: Please visit the Minor Injury Unit at Paulton HospitalBurns
Who to see: Minor Injury Unit Advice: If you are not sure if you need to be seen you can ask a local Pharmacist for advice. You can also visit the Minor Injury Unit at Paulton Hospital. If you would like some self care advice please telephone 111 or visit the NHS website.Cellulitis
Who to see: GP or Nurse or District Nurse (if they already look after you) Advice: Please contact reception on 01761 413155 the usual way to make an appointment. You may need medication to reduce the infection and prevent it getting worse.Cervical Smears
Who to see: Nurse Advice: Once you are invited, make an appointment with the Nurse. You will be invited by the NHS when you are due to have Cervical Screening.Chest Infections
Who to see: Nurse Advice: A cough will resolve usually in 10 days to 3 weeks or so. Talk to a Pharmacist for advice. If you find that your cough is not going, you already have a underlying breathing condition or the cough is getting worse please contact reception on 01761 413155 the usual way to make an appointment.Children's Immunisations
Who to see: Nurse Advice: Baby Clinic is run by our Practice Nurses, appointments needed for Immunisations. Find out more at: www.nhs.ukChronic Heart Disease
Who to see: Nurse or GP Advice: Annual clinic appointment will be sent to CHD patients, please ask for an appointment if worried. We usually invite patients for a health check in the month of their birth.Cold Sores
Who to see: Pharmacist Advice: Please contact your local PharmacyColds
Who to see: Pharmacist Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Find out more at www.nhs.ukConstipation
Who to see: Pharmacist Advice: Please contact your local PharmacyContraception
Who to see: Family Planning Clinic or Specialist Nurse Advice: Contraception and family planning appointments are available at various times every day.Cough
Who to see: Pharmacist Advice: Please contact your local PharmacyCystitis
Who to see: Pharmacist Advice: Please contact your local Pharmacy (our local Pharmacists can prescribe antibiotics for minor complaints)Dental Problems
Who to see: Dentist Advice: Please book an appointment with your dentist, or find a Dentist near you: www.nhs.ukDepression
Who to see: GP Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Diabetes Monitoring
Who to see: Nurse or GP Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.Diarrhoea
Who to see: Pharmacy Advice: Please contact your local PharmacyDiet/Lifestyle Changes
Who to see: Pharmacist / Health Care Assistant Advice: Please make an appointment to discuss e.g. weight, exercise, diet, smoking etc.Dizziness
Who to see: GP Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Ear Care
Who to see: Nurse Advice: If you think you may need ear irrigation ('syringing' )please try over the counter products first. There are private services that are able to syringe ears or use micro-suction techniques. If symptoms do not resolve, please check the following information Find out more at: NHS Earwax Information.Earache
Who to see: Pharmacist Advice: Please visit your local Pharmacy.Eczema
Who to see: Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Emergency Contraception
Who to see: Pharmacist Advice: Please visit your local Pharmacy.Eye Infection
Who to see: Pharmacist Advice: Please visit your local Pharmacy.Eye Injuries
Who to see: Minor Injury Clinic Advice: Please visit the Minor Injury Unit at Paulton HospitalFit Note (Sick Note)
Who to see: Inform the Receptionist Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Flu
Who to see: Pharmacist Advice: You can purchase over the counter medications to help you with your symptoms. Flu is a viral condition and will resolve itself, find out more at www.nhs.ukForms, Certificates and Medicals
Who to see: Inform the Receptionist Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are insurance reports, HGV medicals, holiday cancellation forms. If we are unable to complete the forms you can approach private health services.Fungal Infections
Who to see: Pharmacist Advice: Please see your local Pharmacist.General Advice
Who to see: NHS 111 Advice: For general advice please ring NHS 111 or visit www.NHS.uk online.Genital Herpes
Who to see: Sexual health Clinic Advice: There is a sexual health clinic based in Bath. The Riverside Clinic | For all your sexual health and contraceptive needs (ruh.nhs.uk)Hay Fever
Who to see: Pharmacist Advice: Please see your local Pharmacist. We do not prescribe over the counter Hayfever medications.Head Injuries
Who to see: Minor Injury Unit Advice: Please visit the Minor Injury Unit at Paulton HospitalHead Lice
Who to see: Pharmacist / School Nurse Advice: Please check NHS InformationHeadaches
Who to see: Pharmacist, Nurse or GP Advice: Pharmacists can offer you pain relief for headaches. It may be a good idea to have an eye test as visual disturbances can cause headaches in some cases. Please contact reception on 01761 413155 the usual way to make an appointment.Holiday Cancellation Certificate
Who to see: Private Service Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. You can search on the internet for private healthcare providers.Hyperventiliation
Who to see: GP or Nurse Advice: Please contact the surgery as a matter of urgency, especially if this is for a child or baby. Please contact reception on 01761 413155 the usual way to make an appointment.Indigestion
Who to see: Pharmacist Advice: Please visit your local pharmacyInfected Wounds
Who to see: Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Ingrowing Toenails
Who to see: Pharmacist or Nurse Advice: Please see your local Pharmacist.Insect Bites
Who to see: Pharmacist Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Insomnia
Who to see: GP or Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Please ensure you book a routine appointment, or a double appointment, so you have long enough to talk through your symptoms. Lots of people experience problems sleeping at some point in their lives. Causes can be physical, psychological or a combination of both.Insurance Reports
Who to see: Inform the Receptionist or contact a private service Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged a fee. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow at least 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection. This may take longer if we are shorted staffed than usual.Medical Reports
Who to see: Inform the Receptionist or private service Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged a fee. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.Missed Contraceptive
Who to see: Pharmacist or Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Moles
Who to see: GP Advice: We have GPs with specialist interest in dermatology. Please contact reception on 01761 413155 the usual way to make an appointment.Mouth Problems
Who to see: Pharmacist or Nurse Advice: Please contact your local Pharmacy.Nappy Rash
Who to see: Health visitor / Pharmacist or Nurse Advice: Your health visitor will be able to offer you advice on treatment and let you know if they think you need intervention from a Nurse. Please contact reception on 01761 413155 the usual way to make an appointment.Neck Pain
Who to see: GP Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Nosebleeds
Who to see: Self care or GP (A+E if longer than 10 minutes) Advice: Visit NHS.uk for advice on how to treat a nose bleed yourself. Please contact reception on 01761 413155 the usual way to make an appointment.Panic Attacks
Who to see: Self care or GP Advice: Visit NHS.uk for advice. Please contact reception on 01761 413155 the usual way to make an appointment.Period Problems
Who to see: Self care or GP Advice: Visit nhs.uk for advice. If you cannot cope with your symptoms or are worried please make a routine appointment with your GP. Please contact reception on 01761 413155 the usual way to make an appointment.Phobias
Who to see: GP Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Rashes
Who to see: Pharmacist Advice: Please contact your local pharmacist.Rectal Problems
Who to see: Pharmacist or Nurse Advice: Please contact your pharmacist for advice. If they think you need to be seen please contact reception on 01761 413155 the usual way to make an appointment. If you have numbness in your rectum please contact the surgery for an appointment.Removal of Stitches
Who to see: Nurse / Health Care Assistant Advice: Please make an appointment with one of our Nurses or Health Care Assistants.Shingles
Who to see: Nurse Advice: Please contact reception on 01761 413155 the usual way to make an appointment. We do offer Shingles vaccines routinely. Visit NHS.uk to see if you are eligible.Sick Certificates
Who to see: Inform the Receptionist Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements. We cannot post-date sick notes.Sick Note (Fit Note)
Who to see: Inform the Receptionist Advice: Please contact reception on 01761 413155 the usual way to make an appointment.Sinusitis
Who to see: Self care or Pharmacist Advice: Please contact your local Pharmacist.Skin Conditions
Who to see: Self care or Pharmacist Advice: Please contact your local Pharmacist.Smoking Cessation
Who to see: Pharmacist or Health Care Assistant Advice: Please ask our reception team who will send your details to our Health Care Assistant who will contact you. If you would like help sooner please visit www.nhs.uk/smokefree and Quit Now!Sore Eyes
Who to see: Pharmacist or Nurse Advice: Please contact your local pharmacy.Sore Penis
Who to see: Sexual health clinic or GP Advice: Riverside sexual health clinic is based in Bath. Or please contact reception on 01761 413155 the usual way to make an appointment.Sore Throat
Who to see: Self care or Pharmacist Advice: Please contact your local pharmacy if you are struggling to manage your symptoms.Stings
Who to see: Self care or Pharmacist Advice: Please contact your local pharmacy if you are struggling to manage your symptoms.Styes
Who to see: Pharmacist or Nurse Advice: Your Pharmacist will be able to advise you if you are not sure if you have a Stye. Or visit NHS.uk for advice. Please contact reception on 01761 413155 the usual way to make an appointment.Sunburn
Who to see: Self care or Pharmacist Advice: Please contact your local PharmacistThreadworm (tiny worms in your poo)
Who to see: Pharmacist Advice: Please contact your local pharmacist.Travel Vaccinations
Who to see: Nurse Advice: Please make an appointment to discuss all your travel health needs. You will have a phone call first and then a face to face to receive any vaccines or medications you might need. Some may cost a small fee.Urine Infections
Who to see: Pharmacist or Nurse Advice: Please contact your local pharmacy. Our local pharmacists can prescribe antibiotics for urine infections if required.Vaginal Discharge
Who to see: Self care or Sexual Health clinic or Nurse Advice: The Riverside sexual health clinic in Bath can help you. The Nurse can help if you feel that the discharge is not normal or you are not coping with your symptoms. You can check on NHS.uk to see if you should get medical help.Verrucae
Who to see: Pharmacist or private service Advice: Please see your local Pharmacist or search for a private clinic online. We do not treat verrucae at the surgery.Vomiting
Who to see: Self care or GP/nurse Advice: Usually an upset tummy will resolve. Drink plenty of fluids and get some rest. Visit NHS.uk for advice. They can advise if you need to speak to a GP or nurse. We would ask that you stay at home if you have sickness as often tummy bugs are very contagious.Warts
Who to see: Pharmacist or private service Advice: Please see your local Pharmacist.A Guide to our Appointments System
NEW: From the 8th of August 2022 we are changing how we are booking appointment. Patient feedback tells us that the phone lines are extremely busy at 8:00 am. So we are now booking emergencies only between 8:00 and 9:30, but booking other routine appointments and queries after 9:30.
That way the patients who need emergency medical help will be better able to get through via telephone.
Surgeries are held every day from 08:30 to 11:00 and between 14:00 to 18:00. See doctors’ consulting days.
We Offer routine pre-bookable appointments with our GPs and Nurses up to 6 weeks in advance. We will do our very best to offer you an appointment with you usual GP but please note that due to demand this may not always be possible. When you call for an appointment you will be offered the next preferred choice of GP. Our telephone lines open at 8am every morning or you can book on-line (ask reception for details) or use our new automated phone booking system 24 hours a day 7 days a week.
We offer double appointments for longer consultations. We also offer early morning and late evening appointments on request.
Should anyone arrive late for an appointment it is at the doctor’s or nurse’s discretion whether or not to see that person or ask them to re-book. If you are stuck in traffic or running late for some reason it is courteous to phone ahead to inform the surgery.
If you are unable to attend your appointment please cancel it in advance to enable us to give that appointment to someone else. The practice monitors the number of wasted appointments as it is such a valuable NHS resource. Patients who repeatedly fail to attend may be removed from our practice list.
Telephone Consultations
You can request a telephone appointment with a GP to discuss your care. Telephone appointments are suitable for ongoing problems or when you do not need to be examined.
