We are pleased to announce a new appointment system at Elm Hayes Surgery from the 12th May 2025. Please click here for further information.
Urgent and Routine GP appointments (from 12th May 2025)
All appointments (Urgent and Routine) to see a GP are accessed by completing this online form or from the NHS App. You will be asked to answer 5 short questions, confirm your contact details, and then when you are happy click ‘submit request’. This service is available between 7am and 4:30pm Monday to Friday.
If you are unable to complete this form yourself, please call reception on 01761 413155 and one of our team would be happy to complete it for you.
We aim to review all requests on the same day.
We operate a triage-first appointment system. This means all appointment requests are reviewed by a member of our clinical team and then booked with the most appropriate person. Appointments will be booked into urgent and routine appointments, ensuring those that are clinically urgent are seen quickly. This may be different from the system you have been familiar with previously but is proven to be the most effective way of ensuring that patient need is met as quickly and safely as possible.
Contact us onlineNurse appointments
Appointments to see the nurse team for procedures such as leg dressings, annual reviews, blood tests, vaccinations, smears can be made by telephoning our reception team on 01761 413155
Annual chronic health appointments
We review all patients with chronic diseases (such as diabetes, asthma, COPD etc) in their birthday month. We will send you a reminder when this is due and this appointment can be booked by calling our reception team on 01761 413155 or booking via the link in the text message.
Arriving late to an appointment
Should anyone arrive late for an appointment it is at the doctor’s or nurse’s discretion whether or not to see that person or ask them to re-book. If you are stuck in traffic or running late for some reason it is courteous to phone ahead to inform the surgery.
- If you fail to attend a further appointment, you may be removed from the practice list and have to find an alternative.
Cancelling or changing an appointment
If you are unable to attend your appointment please cancel it in advance to enable us to give that appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01761 413155 during opening times
The practice monitors the number of wasted appointments as it is such a valuable NHS resource. Patients who repeatedly fail to attend may be removed from our Practice list.
Enhanced access
Elm Hayes Surgery offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or nurse appointments outside of normal GP surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6:30pm and 9pm on weekdays, and 9am to 1pm on Saturdays.
This service is located in different practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery.
Appointments are booked by via the Elm Hayes Surgery reception team, who can book appointments directly into the this enhanced access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and nurses will have no access to your medical records.
For more information you can visit the BEMS enhanced access website.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Visits at home are designed for the truly housebound and terminally ill.
If possible please try to request a home visit by 10:30am as these visits are allocated to the doctors at the end of their morning surgery. You can request a home visit by contacting reception on 01761 413155.
While we do appreciate it is difficult, there are few circumstances where someone is really too unwell to come to the surgery, especially so with children and the elderly. Equipment at the surgery allows us to provide a more thorough examination than at home. Also we are able to see an average of 4 patients at the surgery for each home visit.
To request a home visit from the district nurse, please contact reception on 01761 413155.
We try to call back all patients who request a home visit to gauge the severity of the problem and allocate to the most appropriate service. This may be a GP from another practice who is out on the ground carrying out the earlier home visiting service for people who may require admission to hospital. Alternatively this could be a routine GP home visit from your usual GP which may not happen on the same day as the home visit request (depending on GP availability). All home visit requests triaged as urgent will receive a GP visit the same day.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.