We have CCTV in and around our premises.
All incoming and outgoing calls are recorded for training and monitoring purposes.



Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.



A Guide to our Appointments System

Surgeries are held every day from 08:30am to 11:00am and between 2:00pm to 6:00pm

From the 8th of August 2022 we are changing how we are booking appointments. Patient feedback tells us that the phone lines are extremely busy at 8:00am. So we are now booking emergencies only between 8:00am and 9:30am, but booking other routine appointments and queries after 9:30am. That way the patients who need emergency medical help will be better able to get through via telephone. 

Our telephone lines open at 8:00am every morning or you can book on-line (ask reception for details). You will be able to book emergency appointments from 8:00am and same day routine appointments from 9:30am (while they are available).

To find out about how you can make the best of your appointment please visit the NHS Choices website where they have useful tips to help you.



Emergency Appointments

If you need to see a clinician urgently on the day (Urgent meaning it is not regarding regular medication or on-going problems). Please phone or come in and book an emergency appointment. These are run every day and are only bookable on the day.

You can telephone 01761 413155 from 8:00am to book emergency appointments. 

If you require an emergency appointment for a medical problem please contact the Reception team. They will ask you for information regarding the nature of your problem in order to help our Doctors and Minor Illness Nurse assess the urgency of you query. Emergency appointments are available everyday between 8:30 and 11:00. Please be aware that due to the nature of emergencies you may experience a wait. If the Doctor or Nurse feels that a routine appointment may be more appropriate for you they may ask you to re-book.


Routine Appointments

You can contact us from 9:30am to book these appointments, or via our online booking system.

We offer routine pre-bookable appointments with our GPs and Nurses up to 6 weeks in advance. We will do our very best to offer you an appointment with you usual GP but please note that due to demand this may not always be possible. When you call for an appointment you will be offered the next preferred choice of GP.  We offer Same Day Routine appointments which can be booked after 9:30am each morning (while they are available).

We offer double appointments for longer consultations.


Annual Chronic Health Appointments

We review all patients with chronic diseases (such as diabetes, asthma, COPD etc) in their birthday month. We will send you a reminder when this is due and this appointment can be booked by calling our Reception team on 01761 413155 or booking via the link in the text message.


Telephone Consultations

You can request a telephone appointment with a GP to discuss your care. Telephone appointments are suitable for ongoing problems or when you do not need to be examined.


Home Visits

Visits at home are designed for the truly housebound and terminally ill.

If possible please try to request a home visit by 10:30am as these visits are allocated to the Doctors at the end of their morning surgery. You can request a home visit by contacting Reception on 01761 413155.

While we do appreciate it is difficult, there are few circumstances where someone is really too unwell to come to the surgery, especially so with children and the elderly. Equipment at the surgery allows us to provide a more thorough examination than at home. Also we are able to see an average of 4 patients at the surgery for each home visit.

To request a home visit from the District Nurse, please contact Reception on 01761 413155.

We try to call back all patients who request a home visit to gauge the severity of the problem and allocate to the most appropriate service. This may be a GP from another Practice who is out on the ground carrying out the Earlier Home Visiting Service for people who may require admission to hospital. Alternatively this could be a routine GP Home Visit from your usual GP which may not happen on the same day as the home visit request (depending on GP availability). All home visit requests triaged as urgent will receive a GP visit the same day.


Arriving Late to an Appointment

Should anyone arrive late for an appointment it is at the Doctor’s or Nurse’s discretion whether or not to see that person or ask them to re-book. If you are stuck in traffic or running late for some reason it is courteous to phone ahead to inform the surgery.


Cancelling an Appointment

If you are unable to attend your appointment please cancel it in advance to enable us to give that appointment to someone else. The practice monitors the number of wasted appointments as it is such a valuable NHS resource. Patients who repeatedly fail to attend may be removed from our practice list.


Evening & Weekend Appointments

Elm Hayes Surgery offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or Nurse appointments outside of normal GP Surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6.30pm and 9.00pm on weekdays, and 9.00am to 1.00pm on Saturdays.

This service is located in different Practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery.

Appointments are booked by via the Elm Hayes Surgery Reception team, who can book appointments directly into the this Enhanced Access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and Nurses will have no access to your medical records.

For more information you can visit the BEMS Enhanced Access website here:


Booking Appointments Online

Appointment are available to book online. Please speak with our Reception team about registering for this service. Once registered, you can book using either of the below methods: