We would like to thank all of our patients who responded to our call for patients to join our Patient Participation Group and are delighted to say that the Group has now been formed. Our first PPG meeting was held on 16 January 2025 and we can already see the benefits of having a patient group to help support the practice with new ideas and to act as our patients’ voice.
One of the topics that the group are interested in looking at, is reducing rates of failed appointments (DNA’s, did not attend) to give us more available appointments for other patients, and improving communication around cancelling valuable appointments, that will not otherwise be used.
Email: bswicb.ppg.elmhayes@nhs.net