Current Job Opportunities and Vacancies

Experienced Receptionist required (17 – 33 hours per week). Job will remain open until suitable applicant has been appointed.

Person Specification

Main Duties

Email hannahholland@nhs.net with your CV and covering letter telling us why you want to be part of our team!

If you are a patient at Elm Hayes Surgery you will be required to register at another GP surgery. 

All Jobs at our surgery will involve the following responsibilities (training will be given):
Infection Control:
1.    All practices regard infection control as an essential requirement in the provision of a safe service to all its patients.

2.    All members of staff will be expected to follow practice policies in relation to infection control.

3.    Staff have a duty to make themselves aware of the policies and how they affect their practice.

Confidentiality:
4.    In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

5.   The post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential

6.    Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety (& Safeguarding):
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

1.    Using personal security systems within the workplace according to practice guidelines

2.    Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

3.    Making effective use of training to update knowledge and skills

4.    Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

5.    Reporting potential risks identified.

6.    Keeping up to date with and following Safeguarding procedures to keep patients and staff safe.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1.    Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

2.    Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

3.    Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that your professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1.    Participation in an annual individual performance review (known as an appraisal), including taking responsibility for maintaining a record of own personal and/or professional development

2.    Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

3.    Complete all mandatory training within required deadlines

Quality:
The post-holder will strive to maintain quality within the practice, and will:

1.    Alert other team members to issues of quality and risk

2.    Assess own performance and take accountability for own actions, either directly or under supervision

3.    Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

4.    Work effectively with individuals in other agencies to meet patients needs

5.    Effectively manage own time, workload and resources.

Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:

1.    Communicate effectively with other team members

2.    Communicate effectively with patients and carers

3.    Recognise people’s needs for alternative methods of communication and respond accordingly.