Elm Hayes Surgery
The NHS Friends and Family Test (FFT) was developed to help service providers understand whether patients are happy with the service provided, or where improvements are needed.
It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
It’s used by most NHS services, including hospitals, mental health services, GP and dental practices, emergency care, maternity services, and patient transport.
Helping you to manage your health
For information on how best to be seen at the Surgery, select the service or condition you require.
Who to see: GP or Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. If your pain is sudden and severe please let our receptionist know.
Who to see: Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Use your inhalers as prescribed. Visit this Asthma advice site for more information. We usually invite our patients for a health check on the month of their birth for a review.
Who to see: Self help or GP
Advice: There are lots of mental health services available locally that may help you. Please visit BANES talking therapies online for a list of local services. Or the charity MIND who can also help.
If you feel unable to cope visit www.samaritans.org.
Please contact reception on 01761 413155 the usual way to make an appointment. We would recommend that you make a routine double appointment as it may take longer than 10 minutes to talk about your symptoms.
Who to see: GP
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Back pain after doing something strenuous is not unusual and will usually pass after a few days. You can take over the counter pain relief to help you. If this is not the case you may need to see a GP, and they may need to refer you to another service.
You can refer yourself for Physiotherapy if you need it. B&NES physiotherapy out-patients service provides holistic assessment and treatment for a range of painful joint, muscle and nerve problems. Physiotherapy Outpatient Musculoskeletal Service - Bath and North East Somerset Community Health and Care Services (bathneshealthandcare.nhs.uk)
Who to see: POD in waiting room or Health Care Assistant
Advice: If you have been asked to provide a BP reading you can use our machine in our waiting room. You can have your BP recorded by the Nurse or Health Care Assistant at an appointment, and they will consult the GP if necessary.
Who to see: Phlebotomist
Advice: Clinics are held daily at various times. Appointments for blood test must have been requested by your doctor or other health care professional. For warfarin monitoring it is preferred for all samples to be taken in the afternoons. If you are in doubt please call to speak to one of our receptionists who will advise you.
Who to see: Bath & North east Somerset Council
Advice: Please call 01225 477133 or email blue_badge@bathnes.gov.uk. Blue Badge application form can be found here: www.bathnes.gov.uk
Who to see: GP or Nurse
Advice: Although there may be nothing serious to worry about we would like to talk to you sooner rather than later. We would like to examine you so please be available to come to the surgery. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or Minor Injury Unit
Advice: Please visit the Minor Injury Unit at Paulton Hospital
Who to see: Minor Injury Unit
Advice: If you are not sure if you need to be seen you can ask a local Pharmacist for advice. You can also visit the Minor Injury Unit at Paulton Hospital. If you would like some self care advice please telephone 111 or visit the NHS website.
Who to see: GP or Nurse or District Nurse (if they already look after you)
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. You may need medication to reduce the infection and prevent it getting worse.
Who to see: Nurse
Advice: Once you are invited, make an appointment with the Nurse. You will be invited by the NHS when you are due to have Cervical Screening.
Who to see: Nurse
Advice: A cough will resolve usually in 10 days to 3 weeks or so. Talk to a Pharmacist for advice. If you find that your cough is not going, you already have a underlying breathing condition or the cough is getting worse please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for Immunisations. Find out more at: www.nhs.uk
Who to see: Nurse or GP
Advice: Annual clinic appointment will be sent to CHD patients, please ask for an appointment if worried. We usually invite patients for a health check in the month of their birth.
Who to see: Pharmacist
Advice: Please contact your local Pharmacy
Who to see: Pharmacist
Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Find out more at www.nhs.uk
Who to see: Pharmacist
Advice: Please contact your local Pharmacy
Who to see: Family Planning Clinic or Specialist Nurse
Advice: Contraception and family planning appointments are available at various times every day.
Who to see: Pharmacist
Advice: Please contact your local Pharmacy
Who to see: Pharmacist
Advice: Please contact your local Pharmacy (our local Pharmacists can prescribe antibiotics for minor complaints)
Who to see: Dentist
Advice: Please book an appointment with your dentist, or find a Dentist near you: www.nhs.uk
Who to see: GP
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Nurse or GP
Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.
Who to see: Pharmacy
Advice: Please contact your local Pharmacy
Who to see: Pharmacist / Health Care Assistant
Advice: Please make an appointment to discuss e.g. weight, exercise, diet, smoking etc.
Who to see: GP
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Nurse
Advice: If you think you may need ear irrigation ('syringing' )please try over the counter products first. There are private services that are able to syringe ears or use micro-suction techniques. If symptoms do not resolve, please check the following information Find out more at: NHS Earwax Information.
Who to see: Pharmacist
Advice: Please visit your local Pharmacy.
Who to see: Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist
Advice: Please visit your local Pharmacy.
Who to see: Pharmacist
Advice: Please visit your local Pharmacy.
Who to see: Minor Injury Clinic
Advice: Please visit the Minor Injury Unit at Paulton Hospital
Who to see: Inform the Receptionist
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist
Advice: You can purchase over the counter medications to help you with your symptoms. Flu is a viral condition and will resolve itself, find out more at www.nhs.uk
Who to see: Inform the Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are insurance reports, HGV medicals, holiday cancellation forms. If we are unable to complete the forms you can approach private health services.
Who to see: Pharmacist
Advice: Please see your local Pharmacist.
Who to see: NHS 111
Advice: For general advice please ring NHS 111 or visit www.NHS.uk online.
Who to see: Sexual health Clinic
Advice: There is a sexual health clinic based in Bath. The Riverside Clinic | For all your sexual health and contraceptive needs (ruh.nhs.uk)
Who to see: Pharmacist
Advice: Please see your local Pharmacist. We do not prescribe over the counter Hayfever medications.
Who to see: Minor Injury Unit
Advice: Please visit the Minor Injury Unit at Paulton Hospital
Who to see: Pharmacist, Nurse or GP
Advice: Pharmacists can offer you pain relief for headaches. It may be a good idea to have an eye test as visual disturbances can cause headaches in some cases. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Private Service
Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. You can search on the internet for private healthcare providers.
Who to see: GP or Nurse
Advice: Please contact the surgery as a matter of urgency, especially if this is for a child or baby. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist
Advice: Please visit your local pharmacy
Who to see: Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist or Nurse
Advice: Please see your local Pharmacist.
Who to see: Pharmacist
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: GP or Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. Please ensure you book a routine appointment, or a double appointment, so you have long enough to talk through your symptoms. Lots of people experience problems sleeping at some point in their lives. Causes can be physical, psychological or a combination of both.
Who to see: Inform the Receptionist or contact a private service
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged a fee. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow at least 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection. This may take longer if we are shorted staffed than usual.
Who to see: Inform the Receptionist or private service
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged a fee. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Who to see: Pharmacist or Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: GP
Advice: We have GPs with specialist interest in dermatology. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist or Nurse
Advice: Please contact your local Pharmacy.
Who to see: Health visitor / Pharmacist or Nurse
Advice: Your health visitor will be able to offer you advice on treatment and let you know if they think you need intervention from a Nurse. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: GP
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or GP (A+E if longer than 10 minutes)
Advice: Visit NHS.uk for advice on how to treat a nose bleed yourself. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or GP
Advice: Visit NHS.uk for advice. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or GP
Advice: Visit nhs.uk for advice. If you cannot cope with your symptoms or are worried please make a routine appointment with your GP. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: GP
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Pharmacist
Advice: Please contact your local pharmacist.
Who to see: Pharmacist or Nurse
Advice: Please contact your pharmacist for advice. If they think you need to be seen please contact reception on 01761 413155 the usual way to make an appointment. If you have numbness in your rectum please contact the surgery for an appointment.
Who to see: Nurse / Health Care Assistant
Advice: Please make an appointment with one of our Nurses or Health Care Assistants.
Who to see: Nurse
Advice: Please contact reception on 01761 413155 the usual way to make an appointment. We do offer Shingles vaccines routinely. Visit NHS.uk to see if you are eligible.
Who to see: Inform the Receptionist
Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements. We cannot post-date sick notes.
Who to see: Inform the Receptionist
Advice: Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or Pharmacist
Advice: Please contact your local Pharmacist.
Who to see: Self care or Pharmacist
Advice: Please contact your local Pharmacist.
Who to see: Pharmacist or Health Care Assistant
Advice: Please ask our reception team who will send your details to our Health Care Assistant who will contact you. If you would like help sooner please visit www.nhs.uk/smokefree and Quit Now!
Who to see: Pharmacist or Nurse
Advice: Please contact your local pharmacy.
Who to see: Sexual health clinic or GP
Advice: Riverside sexual health clinic is based in Bath. Or please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or Pharmacist
Advice: Please contact your local pharmacy if you are struggling to manage your symptoms.
Who to see: Self care or Pharmacist
Advice: Please contact your local pharmacy if you are struggling to manage your symptoms.
Who to see: Pharmacist or Nurse
Advice: Your Pharmacist will be able to advise you if you are not sure if you have a Stye. Or visit NHS.uk for advice. Please contact reception on 01761 413155 the usual way to make an appointment.
Who to see: Self care or Pharmacist
Advice: Please contact your local Pharmacist
Who to see: Pharmacist
Advice: Please contact your local pharmacist.
Who to see: Nurse
Advice: Please make an appointment to discuss all your travel health needs. You will have a phone call first and then a face to face to receive any vaccines or medications you might need. Some may cost a small fee.
Who to see: Pharmacist or Nurse
Advice: Please contact your local pharmacy. Our local pharmacists can prescribe antibiotics for urine infections if required.
Who to see: Self care or Sexual Health clinic or Nurse
Advice: The Riverside sexual health clinic in Bath can help you. The Nurse can help if you feel that the discharge is not normal or you are not coping with your symptoms. You can check on NHS.uk to see if you should get medical help.
Who to see: Pharmacist or private service
Advice: Please see your local Pharmacist or search for a private clinic online. We do not treat verrucae at the surgery.
Who to see: Self care or GP/nurse
Advice: Usually an upset tummy will resolve. Drink plenty of fluids and get some rest. Visit NHS.uk for advice. They can advise if you need to speak to a GP or nurse. We would ask that you stay at home if you have sickness as often tummy bugs are very contagious.
Who to see: Pharmacist or private service
Advice: Please see your local Pharmacist.
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